At kosmotec, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Account details: name, email address, phone number, and password (stored securely).
- Order information: billing and shipping addresses, payment method metadata, and purchase history.
- Technical data: IP address, browser type, device information, and cookies used to improve site performance.
- Communications: messages you send to customer support or through contact forms.
How We Use Your Information
- To process and deliver your orders.
- To send order updates, invoices, and service-related notifications.
- To prevent fraud and maintain account security.
- To improve our website, product assortment, and customer experience.
- To send marketing communications only where you have opted in.
Cookies
We use cookies and similar technologies to remember preferences, keep your cart active, and measure site usage. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
Sharing With Third Parties
We share data only with trusted partners who help us operate the store—such as payment processors, shipping carriers, and email delivery providers—under contracts that require appropriate data protection.
Data Retention & Security
We retain personal data only as long as needed for the purposes described above or as required by law. We apply reasonable technical and organisational measures to protect your information.
Your Rights
Depending on applicable law, you may request access, correction, deletion, or restriction of your personal data. Contact us using the details on our Contact Us page to submit a request.
Updates
We may revise this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.