We're here to help. Whether you have a question about an order, a product, or our policies, the kosmotec support team will do our best to respond promptly.

Customer Support

• Email: support@yourstore.com (update this in Store Settings)
• Hours: Monday – Saturday, 10:00 AM – 6:00 PM (local time)
• Response time: We aim to reply within 1 business day.

Order & Delivery Help

Please include your order number when contacting us about shipping, tracking, or delivery issues so we can assist you faster.

Returns & Refunds

For return requests, review our Refund & Return Policy first, then email us with your order details and photos if the item arrived damaged or incorrect.

Business & Partnerships

For wholesale, brand partnerships, or media enquiries, email us with the subject line Business Enquiry and a brief description of your request.

Thank you for shopping with kosmotec.